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Backoffice

Full insight into your payments

View all transactions in one place - and follow every step of the payment process directly from ePay Backoffice.

Contact Sales
Transactions10
AmountMethodStatus
View, handle and manage transactions with one click

Work fast - with full overview

The transactions table gives you a complete overview with columns for amount, status, payment method and much more.

Filter, sort and search instantly to find exactly the transactions you need.

With inline actions you can capture, refund or void payments without changing page.

A single click opens our side panel where you can see all details and continue your workflow effortlessly.

Transactions

Transaction date
Amount
Payment method
Status
Point of sale

Transaction overview

Capture
Refund
Cancel
Details
Balance
Timeline
IDRAL359M444
Status
Captured
Transaction date5/11 2025 01:33
Last updated5/11 2025 01:33
Amount2,00 EUR
Fee-
CurrencyEUR
MethodVisa logo
Card number457174449XXXX7558
Card expiry11/27
AcquirerShift4
Point of saleLive: epay
Reference-
Subscription paymentNo
Subscription ID-
SCA modeNORMAL
Full insight into the entire payment flow

Understand what happened - and why

Get a complete, detailed view of a single payment journey.

See each step in the event log - e.g. authorization and 3D Secure challenge, webhook calls and routing decisions.

Expand the view to fetch the full JSON payload.

Perfect for troubleshooting and understanding why a transaction succeeded or failed.

Webhook executed22ms
Redirect
Reason: Payment completed
Processing status updated
Processing -> Approved
Processing action updated
AUTHORIZE -> COMPLETED
Authorization completed1,00 EUR
Processing action updated
AWAITING_SCA_COMPLETION -> AUTHORIZE
3D Secure challenge completed
Redirect
Reason: 3D Secure
Processing action updated
SCA_3DS -> AWAITING_SCA_COMPLETION
Pending
Reason: 3D Secure
3D Secure challenge started
Processing action updated
PRE_AUTH_WEBHOOK -> SCA_3DS
Webhook executed19ms
PRE_AUTH
Processing action updated
ROUTING -> PRE_AUTH_WEBHOOK
Acquirer selected
Processing action updated
SURCHARGE -> ROUTING
Surcharge executed0,00 EUR
Processing action updated
BIN_CHECK -> SURCHARGE
BIN lookup executed
Processing action updated
Ready -> BIN_CHECK
Processing status updated
Pending -> Processing
Cover costs with flexible surcharges

Set up intelligent fee rules

Optimize costs by configuring advanced fee rules directly in Backoffice.

Apply extra charges based on payment method, card type, region and customer type.

Create minimum amounts per currency and differentiate rules to keep your margin and comply with regulations.

Changes take effect immediately and can be tested in real time.

Visa

Visa card

Type
Commercial card
Debit
2.95%
Credit
2.95%
Type
Consumer
Debit
0.00%
Credit
0.00%

Minimum amount

Commercial card
DKK: 0,75
SEK: 0,80
Consumer
DKK: 0
SEK: 0
Ensure the best acquirer every time

Advanced routing rules

Create precise routing rules in three simple steps:

  1. Choose payment method
    Narrow which methods (e.g. Visa, Mastercard, MobilePay) the rule applies to.
  2. Set conditions
    Decide when the rule triggers - choose all card types, all points of sale or all currencies, or combine freely.
  3. Choose acquirer
    Specify which acquiring agreement the transaction should be sent to.

Drag and drop rules to set priority so you always get the lowest cost and highest approval rate.

1

Choose payment method

Choose which payment methods the rule should apply to

Credit cards (All card-based transactions)
2

Set conditions

Set conditions for when the rule should be triggered

Should apply to all payment types
Should apply to all points of sale
Should apply to all currencies
3

Choose acquiring agreement

Choose which acquiring agreement the transaction should be sent to

Choose acquiring agreement
Adapt payments to context and channel

Flexible points of sale with full control

A point of sale is where you accept payments - e.g. your webshop. Create multiple points of sale and tailor each to its purpose.

For each point of sale you choose the payment window, acquiring agreements and advanced settings such as:

  • Instant capture: Capture the payment immediately
  • 3D Secure: Disable, run normal, or force
  • Maximum number of payment attempts
  • Timeout: How long the payment window stays open

You decide how payments are handled - and how the experience should feel for the customer. Full control without compromising flexibility.

Whether you run one store or ten, points of sale help you keep the overview, tailor the flow and scale without friction.

💃
Nordica Fashionnordicafashion.dk
Instant capture
3D SecureNormal
Timeout15 min
🎮
GameVaultgamevault.com
Instant capture
3D SecureForced
Timeout30 min
🛋️
Vintage Findsvintagefinds.no
Instant capture
3D SecureDisabled
Timeout10 min
Invite the team and control access levels

User management

Invite colleagues and partners to your account in no time. Choose between three roles:

  • Administrator: Can manage users and account settings.
  • Standard user: Can process transactions.
  • Viewer: Can only view transactions.

Users can sign up with email, Google, LinkedIn or Github.

UserRole
Sarah Nelson
sarah@tacomania.com
Administrator
Christian Baker
christian@creativeshops.com
Administrator
Michael Johnson
michael@tacomania.com
Standard user
Anna Larson
anna@tacomania.com
Viewer
Brian Sorensen
brian@tacomania.com
Viewer
Customize Backoffice to your way of working

Tailored to you

Create your ideal workspace by choosing columns and order in the transactions table. Toggle between normal and compact density.

Changes are saved automatically in your browser, so they are there next time you log in.

In your profile you can set personal preferences such as default date range, transactions per page, click behavior on transaction (quick view or full inspection), default account on login and highlighting of new transactions.

Last 30 days

Which date range should be shown for transactions by default

19

How many transactions should be shown per page in the overview (1-500 rows)

Show transaction details

What should happen when you click a transaction in the overview

ePay

The account shown by default when you log in

Highlight new rows

New transactions and subscriptions are highlighted in the overview with a bold left border.

Manage multiple accounts with a single login

One profile - all your accounts

One central user profile gives you access to all your own and externally shared accounts - without logging in and out.

Switch accounts quickly in the top bar or via a clear dropdown so you always work in the right account.

Accept invitations with one click and have new accounts automatically added to your profile - no extra logins or manual setup.

Get a unified overview of all available accounts so you can focus on work instead of administration.

Tacomania.com
Owner
Tacomania.com
Owner
BurgerHouse.com
Administrator
KnitCorner.com
Standard user
SneakerSpot.com
Administrator
GiftPig.com
Owner
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